Meet WiseData NPS: Feedback that drives action
Measure, understand, and improve your customer experience.
A complete NPS survey platform with email, WhatsApp, and embedded widget delivery. Automatic AI sentiment analysis, smart alerts, and executive reports to turn feedback into decisions.
Why choose WiseData NPS?
Platform differentiators that move the needle. Explore all features
3 embed modes
Popup, slide, or inline widget to collect feedback directly on your site.
Conditional follow-ups
Score-segmented follow-ups using the Reichheld methodology for qualitative insights.
Built-in AI
Automatic sentiment, topic extraction, and GPT-4 summaries.
Official WhatsApp
Scalable delivery via the official API with quality control and round-robin rotation.
Native multilingual
Full platform in Portuguese, English, and Spanish.
Full REST API
Integrate with any system via API with granular permissions.
Quality score per response
Every response gets an automatic reliability score, so you can discard duplicates and autopilot answers before closing the NPS.
Post-response CTAs
Segmented buttons to close the loop with promoters, passives, and detractors.
Main features
Everything you need for professional NPS surveys. See full description
Real-time dashboard
NPS Score, response rate, channel distribution, and monthly evolution in one visual hub.
6 survey types
Relational, transactional, product, eNPS, brand, and competition with ready-made templates.
Email delivery
SendGrid infrastructure with open and click tracking plus bounce management.
WhatsApp delivery
Official API with distributed sending, quality protection, and smart rate limiting.
Embed widget
3 modes (popup, slide, inline) with conditional triggers and sampling rate.
AI analysis
Sentiment classification, topic extraction, and automatic summaries via GPT-4.
Smart alerts
Notifications for low NPS, negative sentiment, stalled surveys, and new feedback.
Executive reports
Overview, detailed NPS, cross-survey trends, and NPS by page. Export to PDF, XLSX, and CSV.
Team collaboration
Admin and member roles, email invites, and activity history.
How it works in 3 steps
No learning curve and no server to configure. From building the survey to acting on a detractor. See the platform from the inside
- 01
Build your survey
Pick the type — relational, transactional, product NPS, eNPS, CSAT, or CES — adjust the question, and choose the language.
- 02
Pick a channel and send
Email, official WhatsApp, or an embedded widget on your site. Upload contacts by CSV and send immediately or on a recurring schedule.
- 03
Act on the insights
Real-time dashboard, AI classifying sentiment and topics in the comments, and an automatic alert the moment a detractor shows up.
Who is WiseData NPS for
Segments that benefit the most from the platform. See use cases
- 01
SaaS and Tech
Software companies that need to measure ongoing satisfaction and reduce churn with actionable feedback.
- 02
E-commerce and Retail
Stores that want to evaluate post-purchase experience and identify improvement points along the journey.
- 03
Services and Consulting
Providers looking to measure service quality and strengthen client relationships.
- 04
HR and People Ops
Teams that need to measure employee engagement with confidential eNPS surveys.
Frequently asked questions
Visit the official site for detailed answers
Visit the WiseData NPS site
This is a product overview page. For complete information, demos, pricing, and sign-up, visit the official site.
This is an overview page. Features, terms, and prices may change at any time, and whatever is published on the product's official site at the time of purchase always prevails.